Data Protection Complaints Policy.

Effective Date: 12th May 2026

1. Purpose

First Brand Kit is committed to protecting personal data and handling it responsibly, securely and transparently. This policy explains how individuals can raise concerns or complaints relating to the handling of their personal data.

2. scope

This policy applies to any complaint relating to how First Brand Kit collects, stores, uses, shares or protects personal data.

Complaints may relate to matters including:

• Use of personal information

• Marketing communications

• Data accuracy

• Access requests

• Data retention

• Security concerns

• Consent and lawful processing

• Requests to delete or amend personal data

3. How to make a complaint

If you have a concern about how your personal data has been handled, please contact First Brand Kit by emailing jenny@firstbrandkit.co.uk.

Please include:

• Your name and contact details

• A description of your concern

• Any relevant dates or supporting information

• How you would like the issue resolved

4. What happens next

Once a complaint is received:

• We will acknowledge your complaint within 5 working days where possible

• We may contact you for additional information if needed

• We will investigate the issue fairly and confidentially

• We aim to provide a full response within 30 days

• If additional time is required due to complexity, we will keep you informed.

5. escalating a complaint

If you are not satisfied with our response, you have the right to lodge a complaint with the UK supervisory authority: Information Commissioner's Office

6. policy review

This policy may be updated periodically to reflect legal, regulatory or operational changes.